**KnivesMart**
5510 Montgomery Street, Savannah GA, US
Phone: +1 (682) 653-2945
Email: [email protected]
Website: knivesmart.shop

**Returns and Exchanges**
At KnivesMart, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy within 30 days of receiving your order.

**Eligibility for Returns**
– Items must be unused, in their original packaging, and in the same condition as when you received them.
– Proof of purchase (order number or receipt) is required.

**How to Initiate a Return**
1. Contact our customer service team at [email protected] or call +1 (682) 653-2945 to request a return authorization.
2. Pack the item securely in its original packaging and include all accessories and documentation.
3. Ship the item to the address provided by our customer service team.

**Refunds**
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

**Exchanges**
– If you need to exchange an item, please contact our customer service team to arrange the exchange.

**Non-Returnable Items**
– Custom or personalized items cannot be returned unless they are defective or damaged upon arrival.

**Damaged or Defective Items**
– If you receive a damaged or defective item, please contact us immediately at [email protected] or call +1 (682) 653-2945. We will provide instructions for returning the item and will send a replacement at no additional cost.

**Shipping Costs**
– Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective/damaged item.

**Contact Us**
For any questions regarding our returns policy, please contact us at [email protected] or call +1 (682) 653-2945.

Thank you for shopping with KnivesMart!